Frequently Asked Questions

The PARFINITY Box allows you to test 5 + 1 fragrance samples at home. You pay €50 for the box (plus any premium surcharges), which is credited towards the purchase of a full bottle of one of the fragrances. This credit (equal to what you paid for the box) can only be applied to full bottles, not sample sets or other products, and only one discount code can be applied per bottle purchase. This way, you can experience how the fragrances develop on your skin over time before deciding on a full bottle.

The discount code is valid for 6 months after the purchase of the PARFINITY Box.

No problem! You can convert your discount code into store credit. When converting, you receive 50% of the code value as credit (e.g., a €50 code becomes €25 store credit). With store credit, you can purchase anything - including a second box. This way, you effectively pay only €25 for an additional box. Store credit is more flexible than discount codes: you can combine multiple converted codes and use them for any product, not just fragrances. To convert your code, go to My Discount Codes in your account. You can apply store credit in checkout. If you don't see it, choose "Checkout as guest", enter the email address connected to your credit, and click "Sign in" next to the contact field. The option to apply store credit will then appear in the payment step.

With PARFINITY, you can truly experience fragrances in your everyday life – not just briefly on a test strip in a store. This way, you can discover how a fragrance develops on your skin over hours and how well it suits you before committing to a full bottle. Plus, you can test multiple niche fragrances at home in a relaxed setting without any pressure. Read our guide on how to test perfume properly →

Online discounters often operate in the so-called gray market, selling leftover stock or goods from other regions through unofficial channels. This poses risks for you: Besides often improper storage that can cause the fragrance to "turn," the risk of counterfeits is extremely high. Such fakes are visually almost indistinguishable from the original but often contain inferior or even harmful ingredients - be especially careful with supposed "testers," as these are often not officially sold and are frequently fakes.

With PARFINITY, you're on the safe side: As an authorized retailer, we source our 100% fresh original products directly from the brands or their official distributors. This guarantees you a complete chain of custody without manipulated batch codes and reliably protects you from old stock or health-hazardous imitations.

Instead of taking a risk with your purchase, we offer you real value: With the PARFINITY Box, you can test niche fragrances at home, and we fully credit the box cost toward your full bottle purchase. Combined with our Rewards Program and personal consultation, you're not just buying a fragrance – you're getting a guarantee of authenticity and lasting enjoyment.

Yes, for particularly high-priced or exclusive fragrances, we charge a premium of €5, €10, or €15 per sample, depending on the value of the fragrance. These surcharges are necessary to provide you access to exceptionally costly creations. Important: The discount code always equals the full amount you paid for the box. Example: If you paid a total of €65 for your box with premium fragrances (base €50 plus €15 in surcharges), you will receive a €65 discount code for your bottle purchase.

Each fragrance sample in your PARFINITY Box is carefully decanted directly from the original bottles. We use a precise method with special syringes that guarantees the absolute purity and quality of the fragrance. The samples are filled into high-quality glass vials that optimally preserve the fragrance and provide you with an authentic testing experience. This elaborate process ensures that you experience the fragrance exactly as it was created by the perfumer.

Yes, all fragrances sold by PARFINITY are 100% original and sourced directly from authorized dealers or the brands themselves. We guarantee the authenticity of every product we sell. Learn more about why this matters →

Yes! With PARFINITY Rewards, you automatically earn points with every purchase. The more points you collect, the higher you climb through 5 exclusive tiers – from Enthusiast to Connoisseur. Each tier gives you more cashback on eligible future purchases, up to 20%.

You also earn bonus points for writing reviews: 50 points for bottle reviews and 10 points for sample reviews. Your cashback is credited as store credit that you can use on any future order. SALE products do not earn cashback.

The best part: As an authorized retailer, we don't discount our fragrances – instead, we reward your loyalty with real value. Learn more about PARFINITY Rewards →

Domestic orders typically arrive within 1-3 business days. International shipping times vary by location, usually between 5-10 business days. You will receive a tracking number once your order ships. See full shipping costs and zones on our Shipping page.

There are two reasons why some fragrances may be temporarily unavailable: Most commonly, we're simply out of stock and have already reordered the fragrance - it will be available again soon. In rare cases, we're still in the process of obtaining official authorization from the brand. We value working transparently and in full cooperation with all brands to ensure everything is properly licensed.

Unopened fragrances can be returned within 30 days of purchase. Unfortunately, for hygiene reasons, we cannot accept opened fragrances. That's why we offer the PARFINITY Box - so you can test before you buy!

For hygiene reasons, PARFINITY Boxes cannot be returned or exchanged once they have been shipped. The fragrance samples are individually prepared for you and are intended for personal use. However, the full value of what you paid for the box remains applicable to the purchase of a full bottle if you decide on one of the tested fragrances. In case of damage during shipping, please contact us immediately with photos of the damaged box.

Yes! With every order, we include complimentary fragrance samples based on the value of the full-bottle fragrances in your cart. Discovery Boxes and samples don't count towards the threshold. You get one free sample per €100 of qualifying full-bottle value:

The samples are individually selected for you, based on your previous orders, your wishlist, and your fragrance preferences - so you always discover something new.

No, the surprise scents and free samples are selected by us specifically for you. This is part of the discovery experience - we want to introduce you to fragrances you might not have picked yourself but will love.

However, you can influence the selection by maintaining your wishlist. We take your wishlist into account when choosing samples, so fragrances you've saved are more likely to end up in your box. It also considers your testing history to make sure you never receive the same sample twice.

Unfortunately we cannot deliver to islands that are only reachable by air freight. Perfume counts as dangerous goods and may not be shipped by air (plane) by either DHL or DPD, so we are unable to fulfill orders with such a delivery address. More details on our Shipping page.

We ship to EU countries. At checkout you can choose between DHL and DPD. Shipping starts at €5.90 (Germany) and is free from €150 or with any Parfinity Box; other EU zones have higher free-shipping thresholds. The higher your cart value, the higher the automatic shipping discount. See all zones, prices and discount tiers on our Shipping page.