Question 1

How does the PARFINITY Box work?

Accepted Answer

The PARFINITY Box allows you to test **5 + 1 fragrance samples** at home. You pay **€50** for the box (plus any premium surcharges), which is **credited towards the purchase of a full bottle** of one of the fragrances. This credit (equal to what you paid for the box) can only be applied to full bottles, not sample sets or other products, and only one discount code can be applied per bottle purchase. Please note that discount codes **cannot be applied to [sale products](/sale)**, as these are already heavily reduced. This way, you can experience how the fragrances develop on your skin over time before deciding on a full bottle.

Question 2

How long is the discount code valid?

Accepted Answer

The discount code is valid for **6 months** after the purchase of the PARFINITY Box.

Question 3

Why can't I apply a discount code to sale products?

Accepted Answer

Our [sale products](/sale) are already **significantly reduced in price** – in some cases, we even sell below cost to clear inventory. This isn't a marketing tactic but a genuine effort to make room for new fragrances. Because the margins on sale items are already minimal or negative, we unfortunately cannot allow additional discount codes on top. Your discount code remains fully valid for all regular-priced fragrances.

Question 4

What if nothing from my box appeals to me?

Accepted Answer

No problem! You can **convert your discount code into store credit**. When converting, you receive **50% of the code value** as credit (e.g., a €50 code becomes **€25 store credit**). With store credit, you can purchase anything - including a second box. This way, you effectively pay only **€25 for an additional box**. Store credit is more flexible than discount codes: you can combine multiple converted codes and use them for any product, not just fragrances. To convert your code, go to [My Discount Codes](/account/discount-codes) in your account. At checkout, your store credit will be automatically available if you're logged in with your email.

Question 5

Why should I use PARFINITY instead of buying in a store?

Accepted Answer

With PARFINITY, you can truly experience fragrances in your everyday life – not just briefly on a test strip in a store. This way, you can discover how a fragrance develops on your skin over hours and how well it suits you before committing to a full bottle. Plus, you can test multiple niche fragrances at home in a relaxed setting without any pressure.

Question 6

Why are some fragrances cheaper at online discounters?

Accepted Answer

Online discounters often operate in the so-called **gray market**, selling leftover stock or goods from other regions through unofficial channels. This poses risks for you: Besides often **improper storage** that can cause the fragrance to "turn," the **risk of counterfeits is extremely high**. Such fakes are visually almost indistinguishable from the original but often contain inferior or even **harmful ingredients** - be especially careful with supposed "testers," as these are often not officially sold and are frequently fakes.

With PARFINITY, you're on the safe side: As an **authorized retailer**, we source our 100% fresh original products directly from the brands or their official distributors. This guarantees you a **complete chain of custody** without manipulated batch codes and reliably protects you from old stock or health-hazardous imitations.

Instead of taking a risk with your purchase, we offer you real value: With the [PARFINITY Box](/box), you can test niche fragrances at home, and we **fully credit the box cost** toward your full bottle purchase. Combined with our [Rewards Program](/rewards) and personal consultation, you're not just buying a fragrance – you're getting a **guarantee of authenticity** and lasting enjoyment.

Question 7

Do you charge premiums for certain fragrances in the PARFINITY Box?

Accepted Answer

Yes, for particularly high-priced or exclusive fragrances, we charge a premium of **€5, €10, or €15** per sample, depending on the value of the fragrance. These surcharges are necessary to provide you access to exceptionally costly creations. **Important:** The discount code always equals the full amount you paid for the box. **Example:** If you paid a total of €65 for your box with premium fragrances (base €50 plus €15 in surcharges), you will receive a **€65 discount code** for your bottle purchase.

Question 8

How are the samples for the PARFINITY Box produced?

Accepted Answer

Each fragrance sample in your PARFINITY Box is carefully decanted directly from the original bottles. We use a precise method with special syringes that guarantees the absolute purity and quality of the fragrance. The samples are filled into high-quality glass vials that optimally preserve the fragrance and provide you with an authentic testing experience. This elaborate process ensures that you experience the fragrance exactly as it was created by the perfumer.

Question 9

Are all fragrances original?

Accepted Answer

Yes, all fragrances sold by PARFINITY are **100% original** and sourced directly from **authorized dealers** or the brands themselves. We guarantee the authenticity of every product we sell.

Question 10

Do you have a loyalty program?

Accepted Answer

Yes! With [PARFINITY Rewards](/rewards), you automatically earn points with every purchase. The more points you collect, the higher you climb through **5 exclusive tiers** – from Enthusiast to Connoisseur. Each tier gives you more **cashback on future purchases**, up to **20%**.

You also earn bonus points for writing reviews: **50 points for bottle reviews** and **10 points for sample reviews**. Your cashback is credited as store credit that you can use on any future order.

The best part: As an authorized retailer, we don't discount our fragrances – instead, we reward your loyalty with real value. [Learn more about PARFINITY Rewards →](/rewards)

Question 11

How long does shipping take?

Accepted Answer

Domestic orders typically arrive within **1-3 business days**. International shipping times vary by location, usually between **5-10 business days**. You will receive a tracking number once your order ships.

Question 12

Why can't I select certain fragrances for testing?

Accepted Answer

There are two reasons why some fragrances may be temporarily unavailable: Most commonly, we're simply out of stock and have already reordered the fragrance - it will be available again soon. In rare cases, we're still in the process of obtaining official authorization from the brand. We value working transparently and in full cooperation with all brands to ensure everything is properly licensed.

Question 13

Can I return a fragrance?

Accepted Answer

**Unopened fragrances** can be returned within **30 days** of purchase. Unfortunately, for hygiene reasons, we cannot accept opened fragrances. That's why we offer the PARFINITY Box - so you can **test before you buy**!

Question 14

Can I return or exchange my PARFINITY Box?

Accepted Answer

For hygiene reasons, PARFINITY Boxes cannot be returned or exchanged once they have been shipped. The fragrance samples are individually prepared for you and are intended for personal use. However, the full value of what you paid for the box remains applicable to the purchase of a full bottle if you decide on one of the tested fragrances. In case of damage during shipping, please contact us immediately with photos of the damaged box.

Question 15

Do you ship internationally?

Accepted Answer

We ship exclusively to EU countries. Shipping costs and delivery times vary depending on location.

Frequently Asked Questions

Frequently Asked Questions