Shipping Information

Welcome to Parfinity! We are pleased that you are shopping with us. Below you will find our shipping information, which applies to all orders placed through our website.

Shipping Costs

Germany:
  • Parfinity Boxes are shipped free of charge as a DHL small package. If you prefer faster delivery with full tracking, you can upgrade to DHL package for €1.50.
  • Other Orders are shipped free of charge for orders over €120. Orders below this value incur a shipping fee of €5.90. EU Countries:
  • Parfinity Boxes are shipped for €2.90 as DHL international goods post.
  • Other Orders are shipped free of charge for orders over €160. Orders below this value incur a shipping fee of €14.90.

Delivery Time

The delivery time within Germany is usually 1-5 working days. For deliveries to EU countries, the delivery time is usually 2-10 working days. If individual items are not in stock or if the delivery time is delayed, we will inform you immediately by email.

Shipping Service Provider

Shipping is done via DHL or a comparable service provider. You will receive a shipping confirmation by email as soon as your order has been shipped. This email contains a tracking number that allows you to track the status of your delivery online.

Delivery Address

Please ensure that the delivery address you provide is correct and complete. Delivery to post office boxes or parcel stations is not possible. If delivery cannot be made due to an incorrect or incomplete address, we are not liable. In this case, additional costs for redelivery may apply.

Partial Deliveries

If part of your order is not immediately available, we reserve the right to make partial deliveries, provided this is reasonable for you. No additional shipping costs will be incurred for partial deliveries.

Damaged Shipments

Please check the delivery upon receipt for completeness and damage. If you notice any damage to the packaging or items, please inform us immediately at info@parfinity.com. We will investigate the damage as soon as possible and find a solution.

Returns

Information on returning items can be found in our return policy. Returns must be sufficiently stamped and securely packaged and sent to the return address provided on the delivery note

International Shipping Conditions

For deliveries outside the EU, additional customs duties, taxes, and fees may apply. These are to be borne by the recipient. We recommend that you check with the customs authorities in your country for any additional costs before placing your order.

Contact

If you have any questions about our shipping information or your order, please contact our customer service at info@parfinity.com. We are happy to assist you!
Parfinity GmbH
Holtenauer Straße 83, 24105 Kiel Germany